Term & Conditions

In order to have driving lessons you must:


  • Be aged 17 or older (16 or over if disabled)

  • Hold a driving licence that is valid for the UK (provisional, full or a suitable foreign licence)


It is your responsibility to provide your instructor with evidence that you have a valid licence to drive before you begin your first driving lesson.  If you fail to provide this evidence, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.


MS Driving manages its website in order to allow you, the customer, to purchase driving lessons packages with an MS Driving instructor. You can pay for driving lessons in advance, directly to your instructor, via one of the following methods:


  • Payment by credit or debit card 

  • Payment by cash 


Your instructor may accept payments made by cash or card, but confirm with your instructor if they accept card payments before your lesson.


Refund Policy

If you decide you no longer prefer to have driving lessons through MS Driving, we will refund any funds remaining in line with the refund terms below, without charge.


For security reasons, any refund of your funds will be made back to the card from which the initial payment was taken. If for any reason those card details have become invalid before any refund can be made, MS Driving holds the right to verify the identity of the person requesting the refund and seek verification of the validity of an alternative card or bank account details provided by you.


Any funds paid directly to your instructor are not protected by this guarantee.


Funds paid to MS Driving for prepaid driving lessons to be provided by your instructor must be applied to driving lessons by you within two months of the date of your original payment to MS Driving. You acknowledge that after the expiry of this two month period, you will not be entitled to a refund of any funds not applied to driving lessons or to utilise these funds for booking further driving lessons. If at any point, during this two month period you determine that you do not wish to take any more of your prepaid driving lessons, you are entitled to a refund of the balance of your funds. However, block bookings are non-refundable


You can only pay for driving lessons via the methods outlined above. You cannot pay for driving lessons via any other method and neither MS Driving nor your instructor accept any responsibility for monies for lessons paid for by any other method than those outlined above. We do not, for example, arrange driving lessons through any social media channel or auction site or any other website. Any offers MS Driving provide will be listed on our website.

You and your instructor are responsible for agreeing on such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

Driving lesson prices vary therefore the driving lesson prices quoted to you when you pay are only applicable in the postcode area the driving lesson was purchased for. If you consequently choose to take a driving lesson in an alternative location, the prevailing driving lesson price in the new area could be different from the original driving lesson price quoted or paid. In such an event, the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in driving lesson price.

The price per hour for driving lessons may change from time to time but other than in the circumstances noted immediately above in respect of a change of area for driving lesson delivery, driving lessons purchased prior to such a change will be delivered at the price originally paid.


Cancellation Policy

You must give at least 24 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.


If the test centre cancels your test on the day of your Driving Test you will be refunded ONLY the insurance fee and NOT the full Car Hire fee. If, due to a miscommunication, you inform your instructor of the wrong test centre, and consequently miss your Driving Test, or you attend for your test on the wrong date, the car hire fee will be non-refundable.

This does not affect your statutory rights.

Any disputed transaction will be promptly and fully investigated by MS Driving. The result of the investigation will be communicated to both parties. No payment from your funds will be made to either party until the investigation has been completed to the satisfaction of MS Driving.


Emergency cancellations made due to illness: the lesson may be rearranged. Any emergency cancellations thereafter, you will be charged the full tuition price.


Transferring Prepaid Lessons

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.


Car Hire for Driving Test


Car hire with MS Driving for your driving test will be £70, this should be pre-paid online. This covers car insurance during your exam and a one-hour pre-test lesson. Car hire is for 2 hours.

VOUCHERS – Terms and Conditions




Driving lessons are only available to those who hold a driving licence valid in the UK.
Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked if you fail to provide proof of an appropriate licence prior to your first driving lesson.


  • MS Driving does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.

  • Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.

  • The voucher is valid until the date showed and must be redeemed by that date.

  • The voucher has no cash value.

  • The voucher is non-refundable.


Gift Vouchers

With gift voucher purchases the value of the number of driving lessons (on an hourly basis) stated on the voucher.


Gift vouchers are subject to availability and instructor coverage in your area.


Gift vouchers are for the individual named on the voucher and are not transferable.
Introductory Offers

Introductory offers are only available to new customers with MS Driving.

  • Only one introductory offer is allowed per customer.

  • The special 10% off introductory offer comprises a two-hour beginner’s driving lesson. In this beginner’s lesson, you will learn about the controls of the car before progressing to moving off and stopping the vehicle.

  • In all other introductory offers, the lessons will be structured to meet your needs relevant to your experience.

  • MS Driving reserves the right to withdraw or alter any introductory offers at any time. Details of our current offers can be found on our website.

Short notice Pre-test bookings

A short notice test is when there are two weeks from the date of the first planned driving lesson to the booked driving test date. Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:

  • A minimum of five hours’ worth Pre-test Lessons should be booked with your instructor before your test date.

  • During the first two hours, you will be assessed by your instructor. If after the initial two-hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.

  • If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for a test.

  • You will need to pay for five hours of driving lessons prior to the first driving lesson commencing, which is not refundable if the instructor says you are not ready for the test. The balance of your funds or hours can, however, be used for further driving lessons.

  • The Driving and Vehicle Standards Agency stipulates that you need to give three clear working days to cancel your driving test. You may / will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.

  • If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 24 hours’ notice required prior to the first driving lesson.

  • This offer cannot be taken in conjunction with any other offer.

  • The driving lesson price is at the standard rate for driving lessons in the relevant postcode area.


Your instructor and/or MS Driving are not responsible to you for any loss or damage caused where, and to the extent that:

  • There is no breach of a legal duty owed to you by the relevant person or body;

  • Such loss or damage is not a reasonably foreseeable outcome of such a breach of a legal duty;

  • Any such loss or damage, or increase in the same, results from any breach or omission by you; or

  • Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

  • Your instructor and/or MS Driving shall not, in any circumstance, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

  • MS Driving is liable for any loss or damage you may incur which is caused directly as a result of any violation (including negligence) by MS Driving of any legal duty owed by MS Driving to you.


Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.
Use of personal data and information

Personal data, and/or information about you, that you provide to MS Driving and/or your instructor may be used to:

  • Identify you;

  • Help administer, and contact you about improved administration of, any accounts, services and products provided to you;

  • Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;

  • Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;

  • Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.

  • Provide personal data and/or information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.

  • We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

  • We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or the information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police


WEBSITE – Terms and Conditions


Use of the MS Driving Website

Your use of the MS Driving website is subject to these terms, and by using the MS Driving website you demonstrate your agreement to such terms. If you do not agree to these terms, please do not use the website. You may copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of MS Driving. At any time MS Driving may, without notice make changes to this site or to the services or products described in this site. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. MS Driving, may also make improvements and/or changes in the products described in this information at any time without notice.



The images, logos and names on this website which identify MS Driving or third parties and their products and services are proprietary marks of MS Driving and/or the relevant third parties.



Whilst MS Driving has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to MS Driving, or the products and services of the same (or to third party products and services), are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.


To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will MS Driving and/or any partner company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of business, loss of profit, loss of data, loss of anticipated revenue or special loss.

MS Driving does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.

MS Driving does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error-free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.


Jurisdiction and Law

Unless otherwise specified, the products and services described in this website are available only to Residents of Birmingham, UK. The information on this website is not directed at anyone other than Birmingham residents and applications from others will, unless otherwise stated, not be accepted. MS Driving makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The data and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are liable for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.


These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.


Changes to terms and records of agreements

MS Driving reserve the right to change these terms and conditions at any time by posting changes on the website. It is your duty to review the website terms and conditions regularly to ensure that you are aware of the latest terms and conditions. Your use of this website after a modification has been posted will be deemed to signify your acceptance of the modified terms and conditions.

We advise that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any associated application form completed and submitted.


Ownership of website
This website belongs to MS Driving whose business address is 32 Berkeley Road East, Birmingham, West Midlands, B25 8NP